This Document explains how Bluebird Coaches will gather, use and protect any information which we collect from you when you make an enquiry or confirm a booking. We are committed to only storing the minimum data to allow us to offer you the level of service you expect and protecting that data.
The information we collect
How we Use that Information
We may pass your information on to third parties such as hotels, ferry companies and insurance providers amongst others where necessary to provide the services we offer. We may use information we have stored about you for target marketing of our products. For example if you have travelled with us on a London Show Break we may send you information relating to future holidays of this type. We will not profile more than once a month. We will NEVER pass any of you information to third parties for marketing purposes.
Any data breaches where it is likely to result in a risk to the rights and freedom of individuals will be reported to Information Commissioners Office.
How we store your information
Data is stored electronically with restricted access and is password protected. Data may also be stored in locked filing cabinets with restricted access.
How we protect your information
In compliance with the UK Data Protection acts of 1984 and 1998 and General Data Protection Regulation (GDPR) which came into force on 25th May 2017, we have strict procedures in place to ensure that access to your data is restricted to only those people who need to use it to fulfil our services to you. Occasionally we may require proof of identity before disclosing information to you.
How long we hold your data
For a maximum of 2 years from the last point of contact or until you ask us to remove you from our system.
Your Rights to see, delete or amend data held about you
You have the right under the data protection act to view in writing a copy of the information we hold about you. Please contact our office if you require this information we will supply it to you within 1 month. Data can be supplied in a letter format or electronically via a PDF. This information is provided free of charge. If you inform us you would like us to remove your data we will shred all paperwork (if applicable) and delete you from all computer systems. You have the right to ask not to receive marketing material from us. Please contact our office if you do not wish to receive further information from us.
You have the following rights:
· the right to be informed;
· the right of access;
· the right to rectification;
· the right to erasure;
· the right to restrict processing;
· the right to data portability;
· the right to object; and
· the right not to be subject to automated decision-making including profiling.
You have the right to make a complaint to the Information Commissioners Office if you think there is a problem with the way we are handling your data at ico.org.uk.
Consent will be requested on initial enquiry. All consent will be monitored via Coach Manager & Tours Booking System. We will tell you if providing some personal data is optional and will ask your consent to process it. In most cases you must provide personal data so we can process a booking.
When using our website we may use "cookies" allowing us to identify your computer but not you personally. A cookie is a small piece of data stored on your hard drive which allows us to recognise you when you revisit the web site. Most browsers are set to automatically allow cookies however if you choose not to some functionality of our website may not work as expected.
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